Support Policy Page

Last updated: May 19 2025

At The Babal Shop Private Limited, customer satisfaction is our top priority. This Support Policy outlines how and when you can reach us for assistance, and what to expect when you do.

1. Support Availability

Our customer support team is available during the following hours:

• Monday – Friday: 9:00 AM to 6:00 PM Nepalese Time

• Weekends & Holidays: Limited support (response times may be slower)

2. How to Reach Us

You can contact us via:

• Email: [email protected]

• Instagram Direct Message: thebabalshop (for quick inquiries)

3. Response Times

We strive to respond to all inquiries within:

• Email: 24–48 business hours

• Social Media: 24–72 hours

During high-demand periods (e.g., launches, holidays), response times may be slightly longer, but we’ll do our best to assist you as soon as possible.

4. What We Can Help With

Our support team can assist with:

• Order tracking and status updates

• Product details and sizing guidance

• Returns, exchanges, and refunds

• Shipping information

• Account and checkout issues

• Damaged or incorrect item concerns

5. What We Cannot Do

Please note, our team is unable to:

• Modify or cancel orders after they are processed/shipped

• Guarantee stock availability for high-demand or limited items

• Respond to inappropriate or abusive language (we reserve the right to block or refuse service)

6. Escalation

If you're not satisfied with the initial resolution, please email [email protected] (or simply re-contact support and request escalation). A supervisor will review your case and respond within 48 business hours.

7. Feedback

We’re always looking to improve. If you have feedback about your experience or suggestions for better service, email us at [email protected].

8. Updates to This Policy

We may update this Support Policy from time to time. Any changes will be posted here with the latest update date.

Thank you for supporting The Babal Shop Private Limited. We’re here to help!